Shipping Policy – Effective Date: January 7, 2025

Thank you for choosing Move Suri! We want your shopping experience to be as smooth and enjoyable as possible. Below you will find details about our shipping policies.

1. Order Processing Time

  • All orders are processed within 1-3 business days of receiving payment. Orders are not shipped or delivered on weekends or holidays.
  • Please note that during high-demand periods (holidays, promotions, etc.), there may be delays in processing.

2. Shipping Fees

  • Shipping fees are calculated based on the weight and destination of your order. The exact shipping cost will be provided at checkout before you confirm your order.
  • Free Shipping: We offer free standard shipping for orders over a certain amount (please check our website for current details on the minimum purchase required for free shipping).

3. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs:

  • Standard Shipping: Estimated delivery time is 5-7 business days within the United States.
  • Expedited Shipping: Estimated delivery time is 2-4 business days.
  • Overnight Shipping: Available for next-day delivery to most locations. Please note that orders must be placed before 12:00 PM (noon) local time for same-day processing.

Please note: Delivery times are estimates and may vary depending on location, weather conditions, and carrier delays.

4. Shipping to International Addresses

  • We offer international shipping to select countries. International shipping charges will be calculated at checkout.
  • Please be aware that international shipments may be subject to customs duties, taxes, and other import fees that are the responsibility of the customer. We are not responsible for any delays due to customs processing.

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package by visiting the carrier’s website and entering the tracking number.

6. Address Accuracy

  • Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you notice any errors in your address, please contact us immediately at info@movesuri.com.

7. Shipping Restrictions

  • We do not ship to P.O. Boxes. Please provide a valid street address for delivery.
  • Due to local restrictions, certain products may not be eligible for international shipping. Please refer to our website or contact our customer service for more details.

8. Lost or Damaged Shipments

  • If your package is lost or damaged during shipping, please contact us immediately. We will assist in filing a claim with the shipping carrier and ensure that you receive your order or a replacement item.
  • Move Suri is not responsible for packages that are lost or damaged once they are marked as delivered by the carrier.

9. Returns Due to Shipping Errors

  • If you receive an incorrect or damaged item, please contact us within 7 days of receiving your order. We will resolve the issue by either sending a replacement or processing a return for a full refund, as per our Refund and Returns Policy.

10. Contact Us

If you have any questions or concerns about your shipment, please don’t hesitate to contact us at:

  • Email: info@movesuri.com
  • Phone: (320) 230-2338
  • Address: 349-19 1/2 N Ave, Saint Cloud, Minnesota (MN), 56303, United States

Thank you for choosing Move Suri. We strive to provide fast, reliable, and secure shipping for all of our baby products!