Sales Policy – Effective Date: January 7, 2025

At Move Suri, we are committed to providing our customers with high-quality baby products at competitive prices. Our Sales Policy outlines the terms and conditions of purchasing products from our website www.movesuri.com, including pricing, discounts, promotions, and order processing.

1. Pricing and Payment

  • Pricing: All product prices listed on our website are in US dollars and are subject to change without prior notice. Prices do not include applicable taxes, shipping, or handling charges.
  • Payment Methods: We accept the following forms of payment:
    • Credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other payment methods may be added at our discretion.

By placing an order with us, you agree to pay the total price (including taxes and shipping fees) for the products you purchase.

2. Order Confirmation

  • After placing an order, you will receive an order confirmation email that includes the details of your order, including the products purchased, the total amount charged, and your estimated delivery date.
  • Please note that this email is not an acceptance of your order, but a confirmation that we have received it. A final confirmation of your order will be sent once it has been processed and shipped.

3. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days, Monday through Friday (excluding holidays). Orders placed on weekends or holidays will be processed the following business day.
  • Inventory Availability: While we strive to maintain accurate stock levels, occasionally, an item may become unavailable after an order is placed. In such cases, we will contact you to offer a refund or an alternative product.

4. Discounts and Promotions

  • Discount Codes: If you have a valid discount code, it must be entered at the time of checkout to apply the discount to your order. Only one discount code can be used per order.
  • Promotions: From time to time, we may offer sales promotions or special offers. These promotions are subject to specific terms and conditions and may have expiration dates. Details of current promotions will be posted on our website.
  • Exclusions: Certain products may be excluded from discounts or promotions, including clearance or sale items.

5. Sales Tax

  • Sales Tax: Sales tax is applied to orders based on the shipping destination, as required by law. The applicable sales tax will be displayed at checkout before you confirm your order.

6. Shipping and Delivery

  • Shipping Methods: We offer various shipping methods for domestic and international orders. Shipping fees are calculated based on the weight, size, and destination of your order.
  • Delivery Time: Estimated delivery times will be provided at checkout. While we strive to ensure timely delivery, delivery dates are estimates and may vary based on factors such as weather, holidays, and carrier delays.
  • International Shipping: For international orders, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the customer.

7. Cancellations and Modifications

  • Order Cancellations: Once an order is placed, we begin processing it immediately to ensure quick delivery. If you need to cancel your order, please contact us as soon as possible. We cannot guarantee that cancellations will be processed before the order is shipped.
  • Order Modifications: If you need to modify an order (e.g., change shipping address or item), please contact us immediately. However, modifications may not be possible once the order is in the shipping process.

8. Returns and Refunds

  • Return Policy: Our Return and Refund Policy outlines the procedures for returning products. If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for details on how to return items and request a refund.
  • Defective or Damaged Items: If you receive a defective or damaged product, please notify us within 7 days of receipt. We will either replace the product or issue a full refund, including return shipping costs.

9. Customer Responsibilities

  • Accurate Information: It is your responsibility to provide accurate and complete information when placing an order, including your billing and shipping addresses. We are not responsible for orders delayed or lost due to incorrect information.
  • Shipping Address: If you provide an incorrect shipping address and the order is returned to us, we may charge you for the additional shipping costs.

10. Limitation of Liability

  • Liability: Our liability for any product purchased from Move Suri is limited to the purchase price of the product. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.

11. Changes to This Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with the revised effective date. We encourage you to review this policy regularly to stay informed of any updates.

12. Contact Us

If you have any questions or concerns about our Sales Policy or your order, please do not hesitate to contact us:

  • Email: info@movesuri.com
  • Phone: (320) 230-2338
  • Address: 349-19 1/2 N Ave, Saint Cloud, Minnesota (MN), 56303, United States

Thank you for choosing Move Suri. We look forward to providing you with the best baby products for your family!